Introduction

For Administrators

If you have any further questions, please contact us at:

[email protected]

Introduction to One Tree

One Tree is a leading online voucher system which allows service-based businesses to sell and manage monetary and experience gift vouchers, special offer vouchers and event tickets. This user guide focuses on the Special Offer Voucher System.

The One Tree Special Offer Voucher System enables you to sell vouchers for services or packages at a discounted rate. In this way, you can run a limited flash sale or sell specific monthly offers to be used at a future time.

Types of sale:

  • A percentage discount can be applied to an existing service
  • A value discount can be applied (e.g. £10 off)
  • Offer added value by including extra features
  • Buy-one-get-one-free, e.g. Four dine for the price of two

The redemption period can be set to quieter times, either weekly (e.g. Monday – Wednesday) or during quieter times of the year, such as January – March or October – November.

Black Friday in November is a popular time to run a limited time sale, but flash sales can be run at any time of the year. Bounce back offers or VIP packages for previous customers are also popular. Access to a special offer voucher page could also be provided as a lead magnet for newsletter sign-ups.

The sale start and finish dates can be set beforehand and offers will be published and unpublished on your sales page.

Customers buy the vouchers from your business via an online shop embedded in your website. (This must be on a separate page from the gift voucher page). We can provide a landing page if required. You can also sell discounted vouchers manually from your venue. Vouchers are delivered by email only with the dispatch handled by One Tree. Email vouchers are sent out within 5 minutes of the order, 24 hours a day, 365 days a year.

Offer vouchers are tracked and managed in the One Tree management portal. If you use the One Tree gift voucher system and or ticketing system you can toggle between the accounts in the top right hand corner of the screen.

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To log into the portal, you can either visit our website at one-tree.net (click on Login) or via https://admin.one-tree.net. Click on the Special Offers account on the next page. Within the system, you can toggle between your Gift Voucher System and Special Offers System by clicking on the down arrow in the top right-hand corner of the screen.

As an Administrator you have full access to the system and can:

  • Search for vouchers sold
  • Redeem a voucher
  • Re-send email vouchers and order confirmations
  • Extend a voucher
  • Cancel a voucher
  • Sell vouchers
  • Create and edit offers
  • Change the web shop branding
  • Amend the voucher template
  • View reports
  • Manage Users and Redeemers
  • See and manage One Tree billing

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Codes used in the system

Each voucher displays a unique 16-character code for security purposes. This is a mix of letters and numbers. The letters used are A-E.  

Other useful reference codes:

Order ID – a six-digit code sent in the subject line of the email order confirmation, sent to the purchaser.

Voucher ID – a six-digit code which appears on the bottom right-hand corner of each voucher.

Voucher status

A voucher can be:

Paid

Waiting to be sent out. This will only be visible in the short time (up to five minutes) before dispatch of the voucher.

Dispatched

These vouchers have been sent out to the purchaser and are valid for use.

Redeemed

The voucher has been presented, the code verified as valid and marked as redeemed in One Tree (used). These vouchers also show as Invalid.

Expired

The expiry date has passed, and the code is no longer valid. Your company policy may permit expired vouchers to be redeemed. Please ensure that staff are aware of how to handle requests to use expired vouchers. The system allows expired vouchers to be redeemed if required.

Cancelled

Vouchers may be cancelled if an error was made during manual issue, or they may have been sold, then cancelled and refunded. Vouchers showing a cancelled status should not be accepted and cannot be redeemed.

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